Your clients’ experiences are just as important as your products and services—maybe more. Engaged employees provide excellent client service, and with 89 percent of clients considering switching to a competitor due to poor client service, engaging employees is more important than ever.
In our whitepaper, The Cost of Disengagement to the Financial Services and Banking Industries, learn:
- Why competing in today’s finance and banking environment is more difficult than ever and what you can do about it.
- How disengagement impacts business productivity, retention, absenteeism, client satisfaction, and ultimately, profitability.
- Strategies you can use to create a highly-engaged workforce, starting now.
For engaged organizations, the average total shareholder return is 24.2 percent, compared to only 9.1 percent for less engaged organizations.