The Cost of Disengagement
to the Financial Services and Banking Industries

Your clients’ experiences are just as important as your products and services—maybe more. Engaged employees provide excellent client service, and with 89 percent of clients considering switching to a competitor due to poor client service, engaging employees is more important than ever.

In our whitepaper, The Cost of Disengagement to the Financial Services and Banking Industries, learn:

• Why competing in today’s finance and banking environment is more difficult than ever and what you can do about it.
• How disengagement impacts business productivity, retention, absenteeism, client satisfaction, and ultimately, profitability.
• Strategies you can use to create a highly-engaged workforce, starting now.

For engaged organizations, the average total shareholder return is 24.2 percent, compared to only 9.1 percent for less engaged organizations.